Mastering Conflict through Self-Awareness
Self-awareness is a crucial piece to conflict management. In those moments when stakes are high, opinions differ and emotions are at full play, being aware of and knowing yourself can make the difference between resolution and escalation. People who are keenly self-aware know how to recognize hot buttons in themselves and others and how to craft their messages in a conflict to find that sweet spot between passive and aggressive and act assertively.
Learn more by reading the Mastering Conflict Through Self-Awareness job aid.