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Credibility Cash Account

Leadership author John C. Maxwell describes developing trust as earning and spending pocket change. Maxwell states: “Each time you make a good leadership decision, it puts change into your pocket. Each time you
make a poor one, you have to pay out some of your change to the people. Every leader has a certain amount of
change in his pocket when he starts in a new leadership position. From then on, he either builds up his change or
pays it out…When you’re out of change, you’re out as a leader.” In this episode of Reflections on Leadership we will explore ways to build workplace credibility in order to build trust.